Shipping policy
Shipping Policy
At TR Hydraulics, we strive to process and ship your orders as quickly and efficiently as possible. Please review the details below to understand how we handle shipping.
Order Processing
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All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
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Custom or special-order items may require additional processing time. If that’s the case, we will notify you by email.
Shipping Rates and Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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We offer various shipping options through trusted carriers such as Canada Post, UPS, and FedEx.
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Free shipping may be available on qualifying orders or promotions — check our website or contact us for current offers.
Delivery Times
Estimated delivery times vary depending on your location and selected shipping method:
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Canada: 2–7 business days
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USA: 3–10 business days
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International: 7–21 business days
Please note that delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs, or weather conditions.
Order Tracking
Once your order has shipped, you will receive an email with tracking information so you can monitor your package in real time.
Customs, Duties, and Taxes
TR Hydraulics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (e.g., tariffs, taxes, customs duties) are the responsibility of the customer.
Shipping Issues or Damaged Items
If your order arrives damaged, or if you experience issues with delivery, please contact us immediately at stephane@tr-hydraulics.ca. We’ll do our best to resolve the issue quickly.